Sedai Kotai offers premier customer service and a web/technology-friendly platform for the usage and comfortability of our customers. Protecting our relationship with you, our esteemed clients, is of utmost priority to us. We strive to provide the highest level of satisfaction for our clients, customers, and employees.
OUR SHIPPING POLICY
How It Works
We ship to any of the 50 states and it's territories. Prices may vary depending on location (if not connected to the 48 mainland states) and the speed of shipping. Products are shipped between 48-72 hours of confirmation and arrive in 4-7 business days for regular ground shipping.
RETURNS AND REFUNDS
We do NOT give refunds on the products sold. We will ensure to deliver the best quality of products as they are described. If there is a sizing or manufacturing issue, we will consider a possible trade-in/replacement product. Your satisfaction with our product and services still mean the world to us here at Sedai Kotai. We will exhaust every effort in ensuring that we are living up to your expectations.
Message from the CEO: "I am constantly striving to grow as a company and as a person. I completely understand what it is like to be frustrated with ordering online and the uncertainty that accompanies it. That is why until I can improve our policy, I will be inspecting each individual product before they are shipped out. Thank you in advance for allowing us to grow and your continued support and understanding."
Your Data is Secure
Last updated: September 11, 2020
Sedai Kotai ("us", "we", or "our") operates http://www.skgenchange.com (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.